"Your children make too much noise," complained the new neighbour. "They're too loud; they disturb us during our conference calls. Please can you tone it down a bit?" She was gone before I had time to draw breath.
With a mixture of embarrassment and fury, I shut the door and stormed back into the apartment screeching at my kids to shut up and mouthing impossible threats and punishments if they disobeyed. After a minute to collect myself, I reflected and questioned my reaction: did...
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