Developer-tester relationships

Pogrammers program. Testers test. In an ideal world, everyone would do what they were good at (or at least what they were employed for) and the result would be a stable reliable fit-for-purpose product that helped the customer stay happy, the shareholders become rich and you survive to work another day.

The world of software development, though, is far from ideal. Tight deadlines, unclear requirements, limited budgets, and human errors make the office a volatile place with constant fire-fighting. Tempers run high. Patience runs low. Programmers and testers are at each others' throats. ...

Read the full article in the May 2015 post of Simple Talk


2065 words
Nonfiction/Software testing
UK publication

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Words from the Wise

"I enjoyed reading it. It is a very interesting article in places and at several places in the article I thought you'd made some very valuable points...The point you made about the testers rating the priority of bugs was an interesting one because I've known that cause conflict...
I like the style of the article, it is good, clear and straightforward. It puts the points across, and is easy to read."

Andrew Clarke

Editor

Simple Talk

Developing the right attitude

"A degree of tact and diplomacy is an essential tool in the tester's arsenal. A tester must be aware that his/her task is, in its baser nature, finding faults in another person's work and nobody likes that. It is important to learn how to avoid confrontational situations."

"Testers must try to make their bug reports impersonal and unbiased. Focus on reporting the bug in the most comprehensive way not on placing the blame on the developer."

Sound advice. And one that is familiar to all testers. The ubiquitous phrase of "conflict resolution" crops up regularly and often in the tester's day to...


Read the full article in the October 2011 issue of TEST Magazine


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Request to read the original article via email for just 99p! (T&C apply)

2920 words
Nonfiction/Corporate
Europe publication

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Words from the Wise

"Love the feature!"

Matthew Bailey

Editor

T.E.S.T. Magazine

"I think that the topic you’ve chosen is a strong one, and your opening paragraph reflects this. It really got me excited about reading more on developer-tester conflicts and how to resolve them."

Joey McAllister

Editor

StickyMinds.com