"A degree of tact and diplomacy is an essential tool in the tester's arsenal. A tester must be aware that his/her task is, in its baser nature, finding faults in another person's work and nobody likes that. It is important to learn how to avoid confrontational situations.""Testers must try to make their bug reports impersonal and unbiased. Focus on reporting the bug in the most comprehensive way not on placing the blame on the developer."
Sound advice. And one that is familiar to all testers. The ubiquitous phrase of "conflict resolution" crops up regularly and often in the tester's day to...
Read the full article in the October 2011 issue of TEST Magazine
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2920 words
Nonfiction/Corporate
Europe publication
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Words from the Wise
"Love the feature!"
Matthew Bailey
Editor
T.E.S.T. Magazine
"I think that the topic you’ve chosen is a strong one, and your opening paragraph reflects this. It really got me excited about reading more on developer-tester conflicts and how to resolve them."
Joey McAllister
Editor
StickyMinds.com
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